Check the address with the person who uses it
Start with the contact detail rather than sending the same message repeatedly. Read the full address back to the guest, including the domain. A familiar name may have an old work address, a new surname or a second inbox. Check for a trailing space or a copied punctuation mark in your source list, too.
Use an established conversation to confirm a correction. If an unfamiliar person asks for someone else’s invitation, verify who they are first. A plausible address does not prove that the intended guest controls that inbox.
Help the guest look in the right place
Ask the guest to search their inbox and check junk, spam or other filtered folders. Suggest searching for the event name or HeyVite rather than relying on the newest messages being visible. Someone using several email accounts should also confirm that they are checking the account you invited.
Keep the request short: “The invitation went to [email address]. Could you check that inbox and its junk folder? I can send your invitation link here if that is easier.” A work or school inbox may apply its own filtering rules. Neither a resend nor a different subject line guarantees that a particular provider will deliver a message.
Review the invitation record before resending
Check which guest or household the record represents, which contact details it contains and whether an invitation was actually sent. Importing a guest list is a separate step from sending invitations. If you have two similar names, open the intended record before taking another action.
Avoid creating a second guest simply because the first email was not found. Duplicate records can split replies and make your attendance count harder to trust. Correct the intended record when appropriate, then use the available send controls. Check any displayed delivery information without treating it as proof that a person read the invitation.
- Correct person or household: confirm who the invitation includes.
- Correct address: check the full email, not just the displayed name.
- Correct action: distinguish a saved guest from an invitation you sent.
- Correct record: resolve possible duplicates before sending again.
Share the guest’s own link through another channel
If the guest prefers a text or WhatsApp message, copy that guest’s private invitation link and paste it into your existing conversation with them. HeyVite sends invitation emails; sharing through your own messaging app is a manual action by you.
Use the link for that intended guest, not another person’s invitation. Anyone who obtains a private guest link can use it to view and reply to that invitation. Share it directly and avoid posting it in a broad group, a public feed or a forwarded troubleshooting screenshot.
Check the outcome without creating a message loop
Ask the guest whether the link opens and shows the correct event and people. If they can now reply, stop resending the missing email. A clear message such as “This is your invitation link; you can use it again for the details and your RSVP” gives them one useful thing to save.
If the problem persists, note which step failed: the email did not arrive, the link did not open, or the invitation showed an unexpected record. Share that distinction with support through a private channel. Do not post guest names, email addresses or working private invitation links in public support discussions.
Frequently asked questions
Does a missing invitation email mean the address is wrong?
Not necessarily. An old or mistyped address is one possibility, but filtering and checking the wrong inbox can also explain a missing message. Confirm the address first, then work through the other checks.
Can I send the invitation through WhatsApp instead?
You can copy the intended guest’s private HeyVite link and share it yourself through WhatsApp or another messaging app. This is manual sharing from your own conversation, not automatic WhatsApp delivery.
Should I add the guest again to resend an invitation?
Check the existing record first. Adding another copy may create duplicate invitations and divided response records. Correct the intended contact where needed and use the available send controls.
Can I send one guest’s link to someone else?
A private link belongs to its invitation record, and anyone holding it can view and respond to that record. Share each link with its intended recipient rather than reusing it for another guest.